Why Choose CIS?




Our focus is to help you to resolve your debt issue and get back to enjoying your life with a weight lifted off your shoulders.

More and more people are finding they are spending more than they earn. We understand that debt problems are often outside of your control with changes to employment or personal relationships and can creep up on you quickly.

Our Debt Advisers will always make sure they fully understand your individual circumstance before they advise on a debt solution available to you as many factors need to be taken in to consideration.


Our Debt Advisers are trained to a very high standard. The subject of debt is sensitive to many and dealing with it on a daily basis can be a very difficult time.

Our Debt Advisers fully understand their responsibilities and are very patient and understanding and act with integrity at all times.

Your Debt Adviser will be available to help guide you through the whole process.


When you have received and understood all solutions available to you, your personal Debt Adviser will give you the time to decide the route you want to take. You will be sent information in the post or via email and you will be given your Advisers contact details so that you can let them know the decision you have made.


A Debt Adviser will discuss all of the options that are available to you giving transparent advice. They will find out what help you qualify for and will explain the next steps. It will be your choice whether to proceed with any of the solutions available to you after you have been given all the information.

You do not have to decide straight away, you may need time to absorb the information you have been given or may like to speak to a family member before you decide.


There are many options available for most people that are struggling with debt.

When you speak with a qualified Debt Adviser they will go through your monthly income and expenditure, and gather information on your personal situation from you. When they have a good understanding of your personal situation they will explain each debt solution thoroughly including the pros and cons, how it will effect you and whether you qualify. Once you have all the information you can decide which route to take.

You do not have to decide straight away, you may need time to absorb the information you have been given or may like to speak to a family member before you decide.

Freephone 0800 009 6211


Consumer Information Service only gives advice, we do not provide any debt solutions and we do not charge for our advice. If during our conversation with you and after discussing the options that are available to your personal situation you decide a debt solution is the most appropriate option for you, then we offer a no obligation referral to carefully selected debt solution providers for which we may receive a referral fee.

Some debt solutions involve fees to you. These fees will always be explained to you and can differ depending on your circumstance. Any fees will be confirmed in writing from the debt solution provider before any agreements are signed.

Consumer Information Service is a trading name of Consumer Claims Service Ltd, registered in England and Wales, Company Number 9703609. Unit 1 Mallard Court, Crewe Business Park , Crewe CW1 6ZQ. Data Protection Registration Number: ZA145229 Consumer Information Service is an Appointed Representative of Debt Help Ltd authorised and regulated by the Financial Conduct Authority 782878. 

The following information about dealing with creditors is available from the Government: