Individual Voluntary Arrangement

(available in England, Wales and Northern Ireland only)



An Individual Voluntary Arrangement allows you to make one affordable monthly payment to a qualified legal professional, who then distributes the payments to your creditors. The amount each of your creditors receives is according to the agreed amounts stipulated in your IVA proposal. All interest and charges will be frozen to 0% and creditors will be prohibited from demanding additional payments. You will make your monthly agreed payment for 60 months and at the end of the term any balances remaining on included debts are written off*. This can be a large % of your original overall debt. Once in an IVA, your creditors will cease any chasing phone calls and correspondence and threats of further action.


  • You are struggling with over £5000 of debt
  • Have 2 or more creditors
  • Are employed, self-employed or are in receipt of 2 or more benefits every month


  • Unsecured Loans
  • Payday Loans
  • Doorstop Loans
  • Overdrafts
  • Store Cards
  • Catalogues
  • Debt Collection Agencies
  • Council Tax Arrears
  • Utility Companies Debt
  • Benefits Overpayments*, HMRC and DWP
  • HP for example Car Finance or Brighthouse (as long as you no longer have the vehicle or Items)


  • Court Fines
  • CSA Arrears
  • Debt arising from Fraud
  • Secured Debt
  • Current Mortgage
  • Charging Orders
  • HP Agreements (where you currently have the vehicle or items)
  • Log Book Loans
  • Guarantor Loans (where you are not the guarantor)
  • Debt Collection Agencies
  • Council Tax Arrears
  • Utility Companies Debt
  • Benefits Overpayments*, HMRC and DWP
  • HP for example Car Finance or Brighthouse (as long as you no longer have the vehicle or Items)



  • The IVA offers you legal protection from your included creditors. Once the Individual Voluntary Arrangement is in place included creditors must stop contacting you to chase payment.
  • An IVA usually has a fixed term of 60 months, or 5 years, and at the end of the arrangement, any outstanding balances on included debts will be written off.
  • The payment you make into an IVA is based on your income and expenditure, so should always be affordable to you.
  • There are no upfront fees. Any fees due, are included in the agreed IVA payments.
  • Interest and charges on included debts will be frozen whilst in an IVA.
  • An IVA offers security and can give you peace of mind.


  • If you fail to maintain your IVA repayments or obligations your IVA arrangement could fail and your creditors can force bankruptcy.
  • If you are a homeowner and you have equity in your property you may be required to release equity from the value of your home to pay off debts towards the end of your IVA. You may find it hard to remortgage as an IVA has a negative effect on your credit rating and remortgaging at that point may attract higher interest rates therefore if no remortgage is available, your IVA may be extended for 12 months.
  • Not all debts can be included in an IVA
  • Your Creditors have to approve your IVA. If they do not approve it then your IVA can not go ahead.
  • Only unsecured debts included within the IVA may be discharged at the end of the period and unsecured debts not included remain outstanding and will still need to be paid.
  • By entering in to an IVA there will be a negative effect on your credit rating for 6 years Therefore you will have limited access to credit.
  • There are restrictions on your expenditure.
  • You will be added to a public register of insolvencies.

*The amount of debt written off in an IVA is based on your personal financial circumstances and subject to creditor approval, acceptance and eligibility

Freephone 0800 009 6211


Consumer Information Service only gives advice, we do not provide any debt solutions and we do not charge for our advice. If during our conversation with you and after discussing the options that are available to your personal situation you decide a debt solution is the most appropriate option for you, then we offer a no obligation referral to carefully selected debt solution providers for which we may receive a referral fee.

Some debt solutions involve fees to you. These fees will always be explained to you and can differ depending on your circumstance. Any fees will be confirmed in writing from the debt solution provider before any agreements are signed.

Consumer Information Service is a trading name of Consumer Claims Service Ltd, registered in England and Wales, Company Number 9703609. Unit 1 Mallard Court, Crewe Business Park , Crewe CW1 6ZQ. Data Protection Registration Number: ZA145229 Consumer Information Service is an Appointed Representative of Debt Help Ltd authorised and regulated by the Financial Conduct Authority 782878. 

The following information about dealing with creditors is available from the Government: